Car accidents and incidents can be stressful, and when it’s time to make an AAMI car insurance claim, the process can often seem overwhelming.
But by steering clear of common mistakes, you can help make sure your claim is handled quickly and without unnecessary hassle. Here are 12 mistakes you should avoid when making an AAMI car claim.
Filing a car insurance claim can feel complicated, but with the right knowledge, it doesn’t have to be. Whether it’s a minor fender bender or a major car crash, AAMI, there are simple steps to prevent delays and ensure a successful outcome.
1. Not Knowing Your Policy Number
Your policy number is one of the first things you’ll need when claiming with AAMI insurance. This unique identifier links your claim to your account, and without it, your claim could be delayed or even rejected.
Always keep your policy number handy and accessible, whether it’s in your email, your insurance app, or a physical document.
2. Skipping Police Notification For Theft Or Malicious Damage
If your car is stolen or deliberately damaged, it’s important to report the incident to the police right away. AAMI car insurance claims require police involvement for these types of claims. Notifying the police creates a formal record of the incident, which can make the claim process much smoother.
3. Failing To Collect Enough Accident Details
Following a car crash, AAMI, one of the most important steps in the claim process is to gather as much information as you can. This includes the names, contact information, and insurance details of all parties involved, as well as any witness statements.
Without these, your claim could be delayed as AAMI will need to conduct further investigations. Keep a detailed record to avoid complications later.
4. Missing Details About Other Parties Involved
In the aftermath of an accident, always make sure you gather comprehensive details about the other parties involved. This includes the other driver’s full name, contact information, licence number, vehicle registration details, and their insurer’s name (if available).
These details are essential for making your car insurance claim and will speed up the process.
5. Forgetting To Take Photos Or Videos At The Scene
Photos and videos serve as critical evidence when you file a car accident claim. These visual records can help clarify the situation, especially if there’s a dispute about the accident’s details.
Don’t forget to capture damage to your car, the other vehicles involved, the accident scene, and any relevant road conditions. It’s always safer to gather extra evidence than to realise you don’t have enough later.
6. Throwing Away Damaged Parts Too Soon
After an accident, it can be tempting to get rid of damaged parts to free up space. However, this is a mistake. AAMI requires that damaged parts be kept until your claim has been settled.
These parts serve as proof of the damage, and throwing them away too soon could complicate or delay your claim. Keep them stored safely until your insurance claim has been fully processed.
7. Delaying The Claim
Time is of the essence when making an AAMI car claim. The longer you wait to notify AAMI, the more difficult it will be to prove the damage or accident. Delaying your claim can lead to unnecessary complications or even a denial of your claim.
Be sure to contact AAMI as soon as possible after the incident to ensure a quick response and avoid issues with your claim.
8. Not Checking Your Product Disclosure Statement
Your Product Disclosure Statement (PDS) is a key document that explains the details of your policy, what is included, what’s not, and any specific conditions. It’s important to read through your PDS before lodging a claim to make sure your circumstances are covered.
This document outlines important points like coverage limits, exclusions, and the correct steps to follow during the claim process.
9. Failing To Provide Proof Of Ownership
When you file an AAMI car insurance claim, especially for theft or significant damage, you must provide proof of ownership.
This could include a purchase receipt, a registration document, or any other official paperwork that verifies your ownership of the vehicle. Failing to provide this proof can cause delays in your claim or lead to a rejection.
10. Ignoring The Option To Manage Your Claim Online
AAMI offers an online platform where you can manage your claim conveniently from the comfort of your home. Many people still prefer calling or visiting in person, but by using the online service, you can track the progress of your claim, upload documents, and provide additional information quickly.
Ignoring this option can slow down your claim process. Take advantage of the tools AAMI offers to simplify your experience.
11. Not Paying Your Excess Promptly
When you make a car insurance claim, the excess is the portion you’re required to pay out of pocket before AAMI covers the remaining repair costs.
If you don’t pay this excess promptly, your claim may be delayed or denied. Be sure to check the amount of your excess and pay it on time to keep the claim process on track.
12. Assuming All Claims Can Be Managed Online
Although a large number of car insurance claims can be handled online, some still require other methods. Some claims, such as those involving injuries or complex accidents, may require additional documentation or direct interaction with an insurance agent.
Always check the type of claim you’re filing and confirm whether it can be handled online or requires a more involved process.
Conclusion
Making an AAMI car insurance claim doesn’t have to be a complicated process if you take the right steps and avoid common mistakes. Knowing your policy details, gathering necessary evidence, and understanding your responsibilities can go a long way in ensuring a smooth claim experience.
By avoiding these 12 mistakes, you can help AAMI process your claim quickly and efficiently, allowing you to focus on getting back on the road.
If you’re in need of reliable accident repairs, Colonial Collision Centre offers expert services to restore your vehicle to its pre-accident condition. From smash repairs to insurance claims assistance, their team ensures quality and efficiency.
With over 30+ years of experience, you can count on them for professional panel beating and seamless repair services.
Visit Colonial Collision Centre today for a smooth and stress-free repair experience!
